If you're in charge of creating events for your department or ministry, your main goal is to make sure events are ready with their rooms and resources at the requested time. You can do that from Calendar.
Tip
If you cannot log in, follow the steps in this article.
After you've created the event, you need to request the rooms and resources the event will need, including any keys a person might need.
Don't forget your setup times! If a team plans to come before the event, add it to the schedule, so the room is prepared for them to decorate.
If the event is connected to another event, like one in Registrations, choose from available signups or create a new one from the Settings.
By default, you'll be the event owner of any event you create. However, if you're setting up the event for someone else who needs to be make changes to the event, make them the event owner or add managers.
Event owners and managers will receive emails based on the status of the requests.
If you still want to be part of the dialogue, subscribe to the comments and enable email notifications.
Administrators will be able to see any notifications related to them in the Admin Notifications Inbox. You can find this inbox at the top right corner of any page by clicking the bell icon.
If you have login permissions to Planning Center, you will be able to see both read and unread notifications and customize your notification settings.
Approvals will still live in the Approvals tab, but they'll also be accessible from the bell.
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Planning Center Support Team is dedicated to getting you an email response within an hour by looking into the issue in detail, asking for help from other seasoned team members, or even consulting a developer, if necessary. This type of direct assistance and shared knowledge is unavailable on the phone.
However, if you need a phone call, you can schedule one when you open a ticket.
These requests to Support can only be made by Organization Administrators:
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Data removal or corrections you can't make yourself (undo old CSV imports, iCal imports, etc)
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Request promotional pricing (legacy plans, church plants, Giving contract promotion)
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Gain access to anything that was created and managed by someone else in the account
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Restore or fully delete a canceled account
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Disconnect a Stripe account
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Request access to Giving (if there are no current Giving Administrators in the account)