If you're in charge of creating events for your department or ministry, your main goal is to make sure events are ready with their rooms and resources at the requested time. You can do that from Calendar.
If you cannot log in, follow the steps in this article.
Don't forget your setup times! If a team plans to come before the event, add it to the schedule, so the room is prepared for them to decorate.
If the event is connected to another event, like one in Registrations, choose from available signups or create a new one from the Settings.
By default, you'll be the event owner of any event you create. However, if you're setting up the event for someone else who needs to be make changes to the event, make them the event owner or add managers.
Event owners and managers will receive emails based on the status of the requests.
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Send an email to our Support Team. For the most efficient support, be sure to include specifics about what you're working with. When you submit your questions from here, we receive lots of information about your account, including the page you're viewing, which allows for fast and accurate support for your request.
We're dedicated to getting you an email response within an hour whenever we can. We look into the issue in detail, ask for help from other seasoned members of the team, or even consult a developer, if necessary. This type of direct assistance and shared knowledge isn't available when on the phone.
However, if you do need a phone call, you can schedule one when you open a ticket.
These requests to Support can only be made by Organization Administrators:
Data removal or corrections you can't make yourself (undo old CSV imports, iCal imports, etc)
Request promotional pricing (legacy plans, church plants, Giving contract promotion)
Gain access to anything that was created and managed by someone else in the account
Restore or fully delete a canceled account
Disconnect a Stripe account
Request access to Giving (if there are no current Giving Administrators in the account)