Introduction for Ministry Leaders

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If you're in charge of creating events for your department or ministry, your main goal is to make sure events are ready with their rooms and resources at the requested time. You can do that from Calendar.


If you cannot log in, follow the steps in this article.

Request Rooms/Resources

After you've created the event, you need to request the rooms and resources the event will need, including any keys a person might need.


Add the Event Schedule

Don't forget your setup times! If a team plans to come before the event, add it to the schedule, so the room is prepared for them to decorate.


Link a Registration Signup

If the event is connected to another event, like one in Registrations, choose from available signups or create a new one from the Settings.


Email Notifications

By default, you'll be the event owner of any event you create. However, if you're setting up the event for someone else who needs to be make changes to the event, make them the event owner or add managers.

Event owners and managers will receive emails based on the status of the requests.


If you still want to be part of the dialogue, subscribe to the comments and enable email notifications.


Get Help and Support

Our Support Team is always here to help! Use the ? at the top right of every page to find articles or open a ticket with Support.


When you click that, you'll see this helpful dialog box.

support box_Calendar.jpeg
  1. Suggested articles will give suggestions based on the page you're on when you click the question mark.

  2. Click browse our documentation to be taken directly to our online manual. You'll be able to see all of our help articles and open them from there.

  3. Type in what you're looking for. This will search our online manual and return articles on that topic.

  4. Send an email to our Support Team. For the most efficient support, be sure to include specifics about what you're working with. When you submit your questions from here, we receive lots of information about your account, including the page you're viewing, which allows for fast and accurate support for your request.

Phone Calls

We're dedicated to getting you an email response within an hour whenever we can. We look into the issue in detail, ask for help from other seasoned members of the team, or even consult a developer, if necessary. This type of direct assistance and shared knowledge isn't available when on the phone.

However, if you do need a phone call, you can schedule one when you open a ticket.

Organization Administrator Requests

These requests to Support can only be made by Organization Administrators:

  • Data removal or corrections you can't make yourself (undo old CSV imports, iCal imports, etc)

  • Request promotional pricing (legacy plans, church plants, Giving contract promotion)

  • Gain access to anything that was created and managed by someone else in the account

  • Restore or fully delete a canceled account

  • Disconnect a Stripe account

  • Request access to Giving (if there are no current Giving Administrators in the account)

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