Emails are sent out from the Calendar app periodically to notify the appropriate people when certain things happen or need to happen. The following emails are optional and can be set on the Communication tab in your profile:
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Approval activity
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Event activity
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Comments on My Events
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New conflicts
If you spend a lot of time in Calendar, you may not need to be notified by the in-app bell and email. You can control those preferences from the Communications tab as well.
Tip
You will always receive emails from Event Request Form participants.
Important
Emails are sent to the primary email address, except for Account Settings. Account Settings sends an email to every email address listed on an organization administrator or billing manager's profile.
People in Calendar will always receive an email when granted higher permissions, but they are not notified if their permissions are downgraded or removed.
Notifications
Administrators can see any notifications related to them in the Admin Notifications Inbox. You can find this inbox at the top right corner of any page by selecting the bell icon.
If you have login permissions to Planning Center, you will be able to see both read and unread notifications and customize your notification settings.
Approvals will still live in the Approvals tab, but they'll also be accessible from the bell.
If you are a member of an approval group, you'll receive an email when:
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You are given "Conflict Resolver" permissions.
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There is a new request for a room, resource, or event request form that you are an approver for.
Notice
Requests are delayed when there are pending conflicts. Once all conflicts are resolved, request emails will be sent.
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An event is canceled for which you previously approved a room or resource.
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A comment is added to the Activity feed of any event you have approved a room or resource.
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An email is sent to or from the requester in the Activity feed of a requested event for which you're an approver.
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An event or reservation block that your approval group approved something for is deleted.
If someone adds a bunch of rooms and resources to an event, each person will receive one email with all of those requests. Unless manually sent, combined request emails do not go out until there have been no changes made to the event for 30 minutes.
If you are an event owner, in addition to any emails above, you'll also receive an email when:
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One of your events goes from pending to 100% approved.
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Your event is canceled.
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Your event has lost a conflict with another event.
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Your event conflict is resolved by sharing the room.
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You are made the default event owner for an event request form.
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An emailed comment to or from a requester is in an event request form for which you are the owner or manager.
If you are the event request form owner, you will receive an email when someone submits a form.
The person who submits the form will be emailed:
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A confirmation with a copy of their answers.
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An automated email when their event is approved.
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Any discussion for “comments to the submitter” that happens in the activity feed so that they can participate via email if they don't have access to Calendar.
If someone with permissions in Calendar mentions they didn't receive an email, try these things:
Notice
If the email address is not blocked, and the person has whitelisted the email address, you can check a couple more things before reaching out to Support:
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Check the approval group for the requested room or resource to make sure the person is in it.
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Ask them to make sure they're subscribed to the event.
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Confirm their permissions have not changed.
If neither of these options help, contact support by selecting the ? in the top right corner of the app.