Email Notifications

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Emails are sent out from the Calendar app periodically to notify key people when certain things happen or need to happen.

Important

Emails will be sent to the primary email address, except in the case of Account settings. Accounts sends an email to every email address listed on an Organization Administrator or Billing Manager's profile.

People in Calendar will always be notified when they're given higher permissions, but they are not notified if their permissions are downgraded or removed.

Approval Group Members

If you are a member of an approval group, you'll receive an email when:

  • you are given "Conflict Resolver" permissions.

    Check out this clip from Planning Center University.

  • there is a new request for a room, resource, or event request form that you are an approver for.

    Notice

    Requests are delayed when there are pending conflicts. Once all conflicts are resolved, request emails will be sent.

  • an event is canceled that you previously approved a room or resource for.

  • there’s a comment added in the Activity feed of any event you have approved a room or resource for.

  • any emails are sent to or from the requester in the Activity feed of a requested event you're an approver for.

  • an event or reservation block gets deleted that your approval group approved something for.

If someone adds a bunch of rooms and resources to an event, we will send one email with all of those requests to each person. Combined request emails do not go out until there have been no changes made to the event for 30 minutes unless they're manually sent.

Event Owners

If you are an event owner, in addition to any emails above, you'll also receive an email when:

  • one of your events goes from pending to 100% approved.

  • your event is canceled.

  • your event has lost a conflict with another event.

  • your event conflict is resolved in sharing the room.

  • you are made the default event owner for an event request form.

  • there's an emailed comment to or from a requester in an event request form you are an event owner or manager for, you'll receive a copy of it.

Troubleshooting Emails

If someone with permissions in Calendar mentions they didn't receive an email, try these things:

  • Check the People app to make sure their email address isn't blocked.

  • Ask the person to add no-reply@planningcenter.com to their email address book or whitelist the email address.

Notice

If the email address is not blocked, and the person has whitelisted the email address, you can check a couple more things before reaching out to Support:

  • Check the approval group for the requested room or resource to make sure the person is in it.

  • Ask them to make sure they're subscribed to the event.

  • Confirm their permissions have not changed.

If neither of these options help, contact support by clicking the ? in the top right corner of the app.

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