Introduction for Administrators

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Welcome to Calendar! This article will introduce you to the available features for Event Administrators. If you haven't already, check out the product website for a good overview of how Calendar works for your church: https://planning.center/calendar.

Planning Center Calendar is designed to:

  • Help you and your church manage your facilities.

  • Streamline room and resource reservation requests.

  • Keep track of when and how your facilities are used.

  • Prevent conflicts and double bookings.

Calendar is for the facilities manager, maintenance crew, department heads, and church staff but not the general congregation. Only someone with permissions in Calendar can create events and requests for rooms or resources from within Calendar. If you want to offer a public option for requesting events, you can create an event request form in Calendar and share it.

Tip

If you're unable to log in, follow the steps in this article.

Watch Planning Center University

Approval Groups

Who should I give access to?

The events coordinator, custodial staff, and security manager are great examples of people who need access to Calendar.

Rooms and Resources

Rooms and resources are physical items located at your church, such as the Sanctuary and folding chairs. Both rooms and resources have optional questions that may be added to further evaluate the reservation request.

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Organize with Tags

Tags organize your events based on information that makes them alike.

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Assign a tag to multiple events and filter the calendar to view all those events and share calendars based on the tags filtered.

Event Overview

Events hold the schedule, rooms, and resources, so you can keep all your events in order without double booking. Events are added to Calendar in several ways:

A completed, approved event created in Calendar looks like this:

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When you create your event, add the schedule, request rooms and resources, and then wait for approval. As approval groups approve or reject requests, the event owner and managers will receive emails, and all activity will be logged in the Activity tab.

Tip

Calendar can be used on the latest version of any browser, such as Safari, Chrome, Firefox, and Microsoft Edge and can be downloaded as an app on iOS and Android.

Get Help and Support

Our Support Team is always here to help! Use the ? at the top right of every page to find articles or open a ticket with Support.

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When you click that, you'll see this helpful dialog box.

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  1. Suggested articles will give suggestions based on the page you're on when you click the question mark.

  2. Click browse our documentation to be taken directly to our online manual. You'll be able to see all of our help articles and open them from there.

  3. Type in what you're looking for. This will search our online manual and return articles on that topic.

  4. Send an email to our Support Team. For the most efficient support, be sure to include specifics about what you're working with. When you submit your questions from here, we receive lots of information about your account, including the page you're viewing, which allows for fast and accurate support for your request.

Phone Calls

We're dedicated to getting you an email response within an hour whenever we can. We look into the issue in detail, ask for help from other seasoned members of the team, or even consult a developer, if necessary. This type of direct assistance and shared knowledge isn't available when on the phone.

However, if you do need a phone call, you can schedule one when you open a ticket.

Organization Administrator Requests

These requests to Support can only be made by Organization Administrators:

  • Data removal or corrections you can't make yourself (undo old CSV imports, iCal imports, etc)

  • Request promotional pricing (legacy plans, church plants, Giving contract promotion)

  • Gain access to anything that was created and managed by someone else in the account

  • Restore or fully delete a canceled account

  • Disconnect a Stripe account

  • Request access to Giving (if there are no current Giving Administrators in the account)

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